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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2005 Pontiac Grand Am. I brought it in for an oil change that took about 10 or 15 minutes. It was covered and I did get a receipt. There are no problems right now and the staff there is really nice. The experience has been positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2003 Ford Focus. My overall experience was positive. My vehicle was clean inside and in a good running condiiton when I first got it. I currently have no issues with the car now. Joe was my salesperson and he was excellent. I was approved for my car the same day.

     

    12/04/2008

     
    Positive Comment

    I own a 2000 Buick LeSabre. Overall my experience was positive. I had an oil change, and my vehicle was in the shop for about 20 minutes. The customer service was good during my oil change, and I currently do not have any problems with my vehicle. My service bill was fair, and I received paperwork upon the completion of service.

     

    12/04/2008

     
    Positive Comment

    I own a 2006 CHEVROLET TrailBlaze. I purchased my vehicle from Rich who was great. The vehicle was neat and in good condition and I don`t have any problems with it. It took about 3-4 hours for me to get the vehicle but that was because I had to leave to go and get stuff to bring back to them. My overall experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Prix. I brought my car in for an oil change. It did not take long to complete. It was not covered under warranty, but was done for free. I received paperwork for the service. The customer service was good. Currently there are no problems with the car. Overall my experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2003 OLDSMOBILE Silhouette. I brought my van in for an oil change. It didn`t take long to get done. It was under warranty. I got paperwork. The staff was great as far as customer service. I am not having any problems with my vehicle now. Overall, my experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2003 Dodge Neon. I had my vehicle in for service to have the radiator replaced. The service was done quickly, was covered, and I recieved the paperwork after the service was complete. The staff was really nice, and my vehicle is running well. All in all, I consider my experience with JD Byrider to be positive.

     

    12/04/2008

     
    Positive Comment

    I own a 1998 Ford Escort. I brought it in because it wouldn`t start. It was as problem with the timing chain and belt. It was there for almost a week. I payed for part of it and I did get a receipt. The transmission is still feeling like it is slipping, and the car keeps wanting to die. I think it might be a gas issue so I am going to see about that first before I call. The staff there was fine and the experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2000 Pontiac Grand Am. Overall my experience was positive. I took my car into the shop because it was time for me to get an oil change done. The staff members treated me very well while I was there and they had my car done fast for me. The work done was paid for and I did get a receipt with it. The price I had to pay was fair for me. Today my car is running alright for me.

     

    12/04/2008

     
    Positive Comment

    I own a 2003 Pontiac Grand Am. I brought my car in for an oil change. It took about 20 minutes to complete. It was under warranty and I got a receipt. The staff was alright, I have no problem. There are no problems with the car now. Overall, my experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2002 Ford Taurus. Overall my experience was positive. Donte was my salesperson and he was pretty friendly outside of refusing to give us the prices of the vehicles. I was approved first day and there have been no problems with the vehicle at all. The only thing I didn`t like was the fact we couldn`t get the prices of the cars right away.

     

    12/04/2008

     
    Positive Comment

    I own a 2000 Chrysler LHS. Overall my experience has been positive. I brought my vehicle in just for a check up. I thought that the service was completed quickly for me. The vehicle was not under warranty so I had to pay , but the price was fair. I did recieve paperwork for the service. The vehilce is running fine today. The staff was really nice when it came to customer service.

     

    12/04/2008

     
    Positive Comment

    I own a 2001 Dodge Stratus. I brought my car in to get the ball joints looked at. The service was completed quickly. The car was under warranty, and I received a receipt. The staff were fine as far as customer service. My car is still pulling to the right. Overall my experience was positive.

     

    12/04/2008

     
    Positive Comment

    I own a 2000 Buick Century. I brought my car in for transmission problems. It took a few hours to fix everything. It was under warranty and I got a receipt. The staff was great. There are no problems with the car now. Overall, my experience was positive.

     

    12/04/2008

     
    Negative Comment

    Now this JD Byrider Customer was not so happy.. I own a 2001 SATURN Other. I purchased my car from the older man. He was fine as far as customer service. The vehicle was clean and in good condition when I received it. My car broke down the other day on the road. I was approved the same day. Overall my experience has been negative because of all the problems with the car.

     

    12/04/2008

     
           

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